A comprehensive knowledge base can do much to improve your business, both internally and as a vital part of your customer service efforts. However, if you’re thinking about adding one to your website, you may find yourself a bit overwhelmed by the prospect.
Thanks to the plethora of benefits a knowledge base provides, there are many solutions available that can help you out. These tools enable you to create an extensive and organized source of information for your business (and perhaps even your entire industry). Plus, the best ones will get you up and running quickly.
In this article, we’ll talk about why a knowledge base can be important to your WordPress site. Then we’ll cover our favorite solutions, and discuss what each does best. Let’s get started!
Why a Knowledge Base Is a Valuable Addition to Your Site
A knowledge base is a resource that provides your website visitors, clients, and customers with information about your business and offerings. You’re probably familiar with a few popular formats used as knowledge bases, such as FAQs and wikis.
If you’re running a business, maintaining a comprehensive knowledge base is an excellent way to provide your customers with the information and support they need. However, this tool offers many other benefits for you and your audience, regardless of the type of site you’re running. For example, a knowledge base:
- Lowers support costs and saves you time. With more information available on your website (for customers, employees, or community members), you’ll spend less time fielding support calls and emails.
- Provides consistent support to visitors. Your audience can keep coming back to your knowledge base whenever the need arises.
- Establishes you as a professional industry authority. The more information you can provide, the more knowledgeable you’ll appear to those within your industry.
- Helps you rank higher in search engines. By answering industry questions on your website, you can improve your rankings thanks to all that valuable content.
Knowledge bases can function as a useful resource for your clients, blog readers, or whatever audience you serve. Plus, they can be a handy way to share information internally with team members and associates. Whether you’re interested in building an external or internal knowledge base (or both!), let’s explore some solutions that will make the job easier.
Now that you have a better understanding of the value a knowledge base offers, let’s take a look at five simple but powerful solutions you can start using on your WordPress site right now.
1. WPHelpere Knowledge Base
Build your own online documentation site or WordPress knowledgebase with WPHelpere. This powerful plugin includes everything you need to create a helpful website for your customers. With WPHelpere installed you’re sure to build a knowledgebase that aids customers faster and potentially improves your bottom line by reducing your overall support costs.
Features like Ajax live search, organized content categories and tags, unlimited FAQs, article upvotes, and intuitive drag and drop sorting make it easy for your customers to find what they’re looking for. So instead of opening a ticket, they can find answers in an instant. And built-in analytics and reports mean you can keep track of which help docs are actually helping, and see where you might need to improve.
WPHelpere is also translation and RTL ready, fully responsive and includes easy styling options. Choose from 3 product showcase layouts, 1800+ font icons and compatibility with top WordPress themes like Total.
2. WP Knowledgebase (Free)
WP Knowledgebase is an easy-to-use plugin that provides you with functionality, flexibility, and personalization. If you’re looking for a traditional type of solution, WP Knowledgebase is your answer!
When it comes to simplicity, this plugin is an excellent choice. It offers much in the way of convenience – including predictive text and integrated breadcrumbs – making your knowledge base easy to set up and to use. In addition, you can customize its presentation, incorporate (or disable) user comments, and even use a drag-and-drop builder for simple article organization.
Perhaps one of the best things about this plugin is that’s 100% free, so you can install it on your WordPress site and begin using it immediately.
3. Ultimate FAQ (Freemium)
Ultimate FAQ is a questions-and-answers plugin that aims to make it easy for website visitors to learn more about your content, products, and other offerings.
With a variety of styling options and a shortcode that enables you to add FAQs almost anywhere on your website, there’s no limit to what you can achieve with this plugin. In fact, Ultimate FAQ even integrates with WooCommerce, so you can add FAQs directly to product pages!
The base plugin as offered through the WordPress plugin directory is free. However, a premium upgrade provides further styling options, user-submitted FAQs, and much more in the way of functionality.